Remote Services

Our Remote Services architecture is designed for maximum security and performance. No client pre-installation is needed, so support professionals can provide on-demand support to anyone with an Internet-connected computer.

Secure

End-to end 128-bit avanced Encryption standard (AES) and secure sockets Layer (SSL) encription ensures that the data exchanged in all Computer Tech Express sessions is completely secure.

Available

The Computer Tech Express/Go to Assist executable is small enough to be downloaded on demand, so you don't have to pre-install software on your support customers' machines to enable instant live service. Plus, Computer Tech Express users can set up Unattended Support on client computers to enable anytime remote-support access.

Firewall Friendly

Computer Tech Express uses HTTP outbound connections to transparently enable screen-sharing sessions even with firewalls in place. In most cases, support professionals and their customers can connect to Citrix Online's servers without re-configuring firewall settings.